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Customer Rating Disputes & Escalations
Urban Company / Uber PipelineAutomated Webhook Dispatch: Ratings < 3★ immediately trigger high-priority SLA intervention and Franchise Manager assignment.
Total Disputes📊
0
1★ and 2★ escalations
Urgent / Open🚨
0
Immediate outreach needed
Under Investigation🔍
0
With Franchise Manager
Resolved & Retained✅
0
CAPA documented
No Active Customer Rating Disputes
All customer service ratings are currently ≥ 3★, or all low-rating disputes have been resolved with CAPA documentation.