ADM-SCR-18 • ADM-SCR-19 • Mission-Critical Escalation Desk
Support Desk & Escalation Management
Real-time dispatch delays, surge damage warranty claims & 30-min SLA breach ticket resolutions.
Total Tickets
...
Pan-India Queue
Critical SLA Breaches
...
< 30-min SLA timer active
Active / Open
...
Awaiting field triage
In Investigation
...
Engineer on diagnosis
SLA Compliance
98.4%
98%+ National Target met
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